POLICIES & SERVICE GUIDLINES

Policies & Service Guidelines

At Montreal’s Top Notch Services, we believe professionalism and trust go hand in hand. Please review the policies below to ensure a smooth and satisfying experience for every booking.

1. Payment Policy

  • Accepted Method: E-transfer only.
  • Payment Due: Payment must be sent before the booking ends.
  • Non-Compliance: Failure to send payment before service completion may result in cancellation of the agreement and future bookings.
  • Send payments to: MontrealTopNotchServices@gmail.com.
  • Please include your name and service date in the message field.

2. Cancellation & Rescheduling

  • 24-hour notice is required to cancel or reschedule.
  • Same-day cancellations are subject to a 50% service charge.
  • No-shows (no communication before the appointment) will be charged the full service amount.
  • Repeated last-minute cancellations may require prepayment for future bookings.

3. Access & Safety

  • Ensure a safe and accessible workspace before our team’s arrival.
  • Have all cleaning products and equipment out and ready unless otherwise arranged.
  • We are not liable for accidents or delays caused by unsafe environments or blocked access.

4. Quality Guarantee

  • If any area is overlooked, please notify us within 24 hours, and we will gladly address it.
  • Re-cleans apply only to the originally serviced areas.

5. Privacy & Confidentiality

  • All client information, addresses, and access details are handled with strict confidentiality.
  • Our team maintains professional conduct, respect, and discretion in every home or business.

6. Termination of Services

  • We reserve the right to pause or terminate services in cases of nonpayment, unsafe work conditions, or policy violations.
  • Clients may end services with 48 hours’ written notice.

★ Our Promise

We value your trust and loyalty. These policies are designed to ensure fairness, consistency, and the high-quality service our clients deserve.

Contact: MontrealTopNotchServices@gmail.com

Last Updated: November 05, 2025